Refund policy

NORTHERN HUES
Returns & Quality Guarantee

Last updated: October 19, 2026

Made-to-order artwork

Each Northern Hues poster and canvas print is produced for your order. We do not accept change-of-mind returns or exchanges, including where you select the wrong size or material. Please check your selections before purchasing.

Damaged, defective or incorrect orders

If your artwork arrives damaged, has a printing or manufacturing defect, or differs from what you ordered, email support@northernhues.shop or reply to your order confirmation email with your order number and a description of the issue. Please include photos of the artwork and packaging where reasonably possible.

Contact us promptly, ideally within 14 days of delivery, so we can investigate and help. This requested timeframe does not limit your legal rights or claims for defects discovered later.

We will review the issue and arrange a replacement at no additional cost or a refund, as appropriate and required by applicable law. We cover any return shipping we require for damaged, defective or incorrect items and do not charge restocking fees.

Please contact us before sending anything back. Retain the artwork and packaging where practical until we provide instructions.

Cancellations and order changes

Email support@northernhues.shop or reply to your order confirmation as soon as possible. We will try to accommodate changes or cancellations before production begins, but cannot guarantee them. Once production starts, change-of-mind cancellations and changes are generally unavailable.

Colour differences

Colours may vary slightly between screens and printed materials. Minor colour variations do not by themselves indicate a defect. Material differences from the product description remain covered.

Delivery and refunds

If your order appears lost or overdue, reply to your order confirmation so we can investigate and resolve it. Approved refunds go to the original payment method; processing times vary by payment provider.

Your consumer rights

Nothing in this policy limits your rights or remedies under applicable consumer protection law, including any right to cancel or receive a refund.